A psychotherapist in Toronto finishes her last session at 5 p.m. on a Wednesday. By the time she completes her notes, processes two insurance claims, reschedules three appointments, and follows up on unpaid invoices, it is nearly 8 p.m. She is not treating patients during those three hours. She is managing the systems that are supposed to manage her practice.
This pattern repeats across thousands of therapy clinics in Canada. Research commissioned by Nuance found that clinicians spend an average of 13.5 hours per week on clinical documentation alone, with much of that work happening outside regular business hours. Add scheduling conflicts, billing tasks, and patient communication, and the annual total easily reaches 600 hours or more spent wrestling with administrative software that promises efficiency but delivers complexity instead.
Read Full Article: https://dailycaller.com/2026/02/06/canadian-psychotherapists-waste-600-hours-yearly-on-software-that-does-not-work/
