Microsoft continues struggle to restore services as outage moves into second day

Microsoft’ 365 outage involving services like Outlook and Teams continued into a second day on Friday. The company has been posting regular updates on engineers’ efforts to diagnose and resolve the issues. 
At 6 a.m. ET on Friday, the company said it had “made additional progress toward recovery, with actions now completed across portions of affected infrastructure and traffic being gradually restored.”
An hour later, the company posted another update, saying that it’s seeing “encouraging recovery progress,” and the performance of services, including Outlook, are seeing improvement. 
The outages impacted users across the world, which also affected the company’s AI assistant, Copilot, the Associated Press reported. 
Over 430 million people use Microsoft 365 apps, according to the company, and approximately 130,000 users from dozens of countries reported problems accessing Outlook on the outage tracker Downdetector on Thursday. 
The outage isn’t believed to have been caused by a cyberattack. 

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