Chick-fil-A no longer sits atop the fast-food world in terms of customer satisfaction, a new American Customer Satisfaction Index (ACSI) found.
Jersey Mike’s debuted at the top of the quick-service restaurant category with a customer satisfaction score of 84 out of 100 in the ACSI Restaurant and Food Delivery Study 2026, ending Chick-fil-A’s 11-year run as the leader, according to a press release. Chick-fil-A held steady at 83 and slipped to second. Customers rated Jersey Mike’s well for fresh ingredients, menu range, and value. The company’s Franchise Finance Document (FDD) showed it added 238 net new locations last year, QSR Magazine reported.
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